axiebet Privacy Policy

When you register and use axiebet, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash number or local bank account information. We also collect technical data automatically when you access our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect fraudulent behaviour, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this policy, and we will never sell your personal data to third parties for marketing purposes.

The personal information we collect is used solely to provide, maintain, and improve the axiebet platform and its services. Specifically, we use your data to verify your identity and age eligibility, process deposits and withdrawals in Philippine Pesos, send you important account notifications and security alerts, and comply with our obligations under applicable Philippine laws and regulations. We may also use aggregated, anonymised data to analyse platform usage trends and improve game performance — this data cannot be used to identify you personally. If you have opted in to receive promotional communications, we may send you relevant updates about new games or platform features; you can opt out of these at any time through your account settings. We will never use your data for purposes that are incompatible with those stated in this policy without first obtaining your explicit consent.

axiebet does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services on our behalf. All such third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your information to government authorities or law enforcement agencies when required to do so by law, court order, or regulatory directive. In the event that axiebet undergoes a business restructuring or acquisition, your personal data may be transferred as part of that transaction, and you will be notified in advance of any such change that affects how your data is handled.

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to enable any additional security features available in your account settings. All data transmitted between your device and the axiebet platform is encrypted using secure protocols to prevent interception. While we make every reasonable effort to safeguard your data, no online platform can guarantee absolute security, and you use the platform at your own risk with respect to factors outside our control. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your information.

As a player based in the Philippines, you have specific rights regarding your personal data under applicable Philippine law, including the right to access, correct, and request deletion of your personal information held by axiebet. You may request a copy of the personal data we hold about you at any time by contacting our support team through the details provided on our platform. If any of your personal information is inaccurate or incomplete, you have the right to request that we update or correct it promptly. You also have the right to object to certain types of data processing and to withdraw your consent for optional data uses, such as receiving promotional communications, at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please visit our FAQ page for guidance on how to submit a data request, and we will respond within a reasonable timeframe in accordance with our legal obligations.

axiebet retains your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including those relating to anti-money laundering and responsible gaming compliance. When your account is closed, we will securely delete or anonymise your personal data within the timeframes prescribed by law, unless we are required to retain it for longer to resolve disputes, enforce our terms, or comply with legal obligations. Transaction records and identity verification documents may be retained for a minimum period as mandated by Philippine financial regulations. We do not retain your data for longer than is necessary for the purposes for which it was collected, and we periodically review our data retention practices to ensure compliance with current legal requirements.

axiebet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account dashboard or registered contact details. Your continued use of the axiebet platform after any updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy or how your data is handled, please visit our FAQ page for further information and support options.